Job details
Here’s how the job details align with your profile.
Pay
- R45 000 – R65 000 a month
Job type
- Permanent
- Full-time
Full job description
Our Top Requirement & Concern is “Communication Skills”.
The candidates that will be considered are the ones that have the following:
- Excellent English communications skills
- Good vocabulary
- Friendly personality
- During working hours, you are expected to remain on camera, and your system will be monitored remotely.
Job Summary
The Fractional AI Officer (FAIO) & Automation Engineer at Veritaz IT Solutions is responsible for designing and implementing practical AI solutions that improve internal MSP operations and deliver measurable value to clients. This role combines automation engineering, applied AI implementation, and client advisory services. The FAIO will develop AI-driven efficiencies within Veritaz IT Solutions while also helping clients identify and deploy AI solutions that improve productivity, decision-making, and operational performance.
The position focuses on two primary areas:
- Internal AI and automation improvements for Veritaz IT Solutions operations
- Client-facing AI advisory services delivered as a Fractional AI Officer
Key Responsibility Areas
1. Internal AI and Automation Improvements for Veritaz IT Solutions Operations
Design, implement, and manage AI-driven automation that improves efficiency, consistency, and service delivery across the organization.
Responsibilities include:
- Identify operational bottlenecks and implement automation across MSP platforms such as PSA, RMM, documentation, identity, and security systems.
- Develop scripts, integrations, and AI-assisted workflows using tools such as PowerShell, Python, APIs, and automation platforms.
- Implement AI capabilities that support service desk operations, including ticket triage, response suggestions, troubleshooting guidance, and knowledge base recommendations.
- Build standardized automation packages for tasks such as user onboarding/offboarding, device provisioning, alert remediation, patch management, and reporting.
- Establish secure AI usage policies, governance standards, and data handling practices.
- Measure operational impact through metrics such as hours saved, reduced ticket volume, and improved SLA performance.
- Create documentation, internal playbooks, and training materials to support AI adoption across the team.
2. Client-Facing AI Advisory Services Delivered as a Fractional AI Officer
Serve as a Fractional AI Officer for client organizations, helping them identify, design, and implement high-impact AI solutions that improve business performance.
Responsibilities include:
- Conduct AI opportunity assessments and identify automation opportunities across client departments.
- Lead AI strategy and discovery sessions with client leadership teams.
- Design practical AI implementation roadmaps aligned with client goals and operational needs.
- Deploy AI tools and automation solutions that integrate with existing business systems.
- Assist the sales team in identifying AI opportunities and participate in client discovery conversations.
- Demonstrate AI capabilities and contribute to the development of packaged AI services such as AI readiness assessments, automation implementations, and Fractional AI Officer engagements.
- Apply structured consulting methodologies such as AIGPA (AI Growth & Profit Acceleration) to identify high-impact AI initiatives and prioritize them based on ROI.
- Ensure AI solutions follow security best practices and align with client compliance or contractual requirements.
- Provide guidance, education, and training to help clients successfully adopt AI technologies.
Required Qualifications
- 3+ years of experience working in an MSP, IT services, or systems engineering environment.
- Strong experience with automation and scripting, including PowerShell and/or Python.
- Experience integrating systems using APIs, webhooks, and automation platforms.
- Practical experience implementing AI-enabled workflows, such as LLM-based assistants, knowledge search, automation agents, or AI-assisted business processes.
- Familiarity with common MSP platforms and ecosystems such as PSA systems, RMM tools, Microsoft 365, identity management, and security platforms.
- Ability to analyze operational processes and translate them into automation or AI-driven improvements.
- Experience working directly with business stakeholders or clients, understanding operational needs and recommending solutions.
- Strong written and verbal communication skills, including the ability to explain technical concepts to non-technical audiences.
- Ability to work in a fast-moving environment and manage multiple projects with measurable outcomes.
Preferred Qualifications
- Experience with process automation in MSP environments.
- Experience implementing AI solutions using platforms such as OpenAI, Azure AI, Microsoft Copilot, or similar LLM technologies.
- Experience with Microsoft automation ecosystem (Power Automate, Azure Logic Apps, Azure Functions).
- Familiarity with Retrieval-Augmented Generation (RAG) or AI knowledge-based systems.
- Exposure to AI consulting, AI strategy development, or advisory roles.
Join the Veritaz IT Solutions Team!
Veritaz IT Solutions is a successful, rapidly growing MSP based in Boston, MA. We connect talented, driven innovators with superior technology solutions. We’re looking for passionate professionals who thrive in collaborative team environments and want to push their technical boundaries.
What’s In It For You?
- Broad Tech Exposure: Fast-paced MSP environment dealing with diverse, modern tech stacks.
- Upward Mobility: Proven paths for promotion into Tier 3, Engineering, or Security tracks.
- Innovation-Driven: Deep dive into modern cloud and cybersecurity frameworks.
- Strong Team Culture: Work alongside highly skilled peers who value collaboration.
Learn more about our mission and team at https://veritazits.com/
Pay: R45 000,00 – R65 000,00 per month
Application Question(s):
- Do you live within one hour away from one of the following cities : Johannesburg
Pretoria, or Durban?